Privacy Policy

Introduction

NEWGEN FITNESS ("we", "us", "our") is committed to protecting the privacy of our members and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, register for membership, or use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

What Data We Collect

We may collect the following types of personal information when you register for membership, book classes, or interact with our platform:

• Full name, date of birth, and gender
• Email address and phone number
• Billing and payment information (processed securely via Flutterwave)
• Emergency contact details
• Fitness data including health history, fitness goals, workout progress, and class attendance records
• Photographs and CCTV footage for security purposes
• Device and usage data such as IP address, browser type, and pages visited

How We Use Your Data

We use the collected data for the following purposes:

• Membership management, including registration, renewals, and access control
• Processing payments and issuing receipts via Flutterwave
• Communicating with you regarding membership updates, class schedules, promotions, and important notices
• Personalizing your fitness experience with tailored workout recommendations and progress tracking
• Improving our services, facilities, and website based on usage patterns and feedback
• Complying with legal obligations and maintaining security through CCTV monitoring
• Sending newsletters and marketing materials (with your consent)

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption of sensitive data, secure server infrastructure, regular security audits, and restricted access to personal information on a need-to-know basis. While we strive to protect your data, no method of transmission over the Internet is 100% secure.

Third-Party Services

We use trusted third-party services to operate our platform:

• Flutterwave – for secure payment processing. Your payment details are handled directly by Flutterwave and are never stored on our servers.
• Supabase – for database management and authentication. Supabase provides secure cloud infrastructure for storing member data and application state.
• These third parties have their own privacy policies governing the use of your data. We encourage you to review their policies.

Your Rights

As a member, you have the following rights regarding your personal data:

• Right to access – request a copy of the personal data we hold about you
• Right to rectification – request correction of inaccurate or incomplete data
• Right to erasure – request deletion of your data, subject to legal retention requirements
• Right to restrict processing – request limitation on how we use your data
• Right to data portability – request transfer of your data to another service provider
• Right to withdraw consent – withdraw consent for marketing communications at any time

Contact for Privacy Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: